We run a triage service that makes sure you get the treatment you need without spending time waiting for a surgery appointment if this is not necessary.
The doctor will call you back within an agreed length of time. You can then discuss the matter with the doctor, who can then book you an appointment to see the right person at the right time. Appointments to see a nurse or health care assistant can be made by the receptionist.
How to Register for Online Services
Once you have completed the above form please come into the surgery bringing with you 2 proofs of ID. One must be either a Driving Licence or passport with your photo on and the other a Proof of address, i.e utility bill or bank statement.
We will then provide you with your unique ACCESS ID number and PIN Registration Letter.
Automated Check-in System
Using desk or wall-mounted touch-sensitive screens, patients can check in without staff involvement. Patients are identified to the system by using practice-definable combinations of date of birth, initials and gender. When the patient completes the simple check-in process the appointment status is changed to confirm their arrival.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Telephoning the Surgery
At the surgery we run a triage service, to see a Doctor follow these instructions:
- Call the surgery on: 01823 259444.
- The receptionist will take your details.
- The doctor will call you back within an agreed length of time.
- You can then discuss the matter with the doctor, who can then book you an appointment to see the right person at the right time.
PLEASE NOTE: Calls may be recorded for training and monitoring purposes.
Appointments to see a nurse or health care assistant can be made by the receptionist.
Frequently Asked Questions
Can I only book appointments on the day I ring?
No. If after you have spoken to the doctor you need an appointment, you can arrange one that is convenient, even if you want one several days later.
Do I have to ring first thing in the morning to get an appointment?
No, please don’t! If everyone rings at 08:30 we cannot answer most of the calls. Unless the surgery is exceptionally busy we take routine phone call bookings until mid-afternoon at the earliest, though it does help us plan the day if you can call before 10:30.
Will I be seen in person if this is needed?
Yes. The system means that by dealing with straightforward things over the phone we have enough surgery appointments to ensure that you can see someone in person if you need to.
What if I have problems getting to the phone?
Please let us know if you have difficulty using the phone and we will make special arrangements. If you cannot take a call at work you can ask for an early call from the doctor at 08:00, or usually we can arrange to ring you when you have a break. We also understand that you may not want to discuss personal things if you can be overheard, so let the receptionist know when you first ring if this is the case.
What if I cannot get to the surgery for my appointment during normal opening hours?
We offer a small number of appointments each week for patients who find it difficult getting to the surgery during our normal opening hours. These run one evening per week, usually a Monday or Wednesday and on a Saturday morning.
What if I would like a chaperone for my appointment?
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Wherever possible we ask that you make this request at the time of booking an appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of your appointment.