You don’t always need to come into the practice to get our medical expertise. Why not save time and try our new online service. You can input your symptoms online and will receive a response from the practice- usually that day, if a request is received within the Online Consultation daily request times, and are either given advice, directed to other sources of support such as the pharmacy, receive a telephone consultation or if necessary booked in for an appointment.
You will also have access to reliable and trustworthy self-help generic information 24 hours a day, 7 days a week that may help you to avoid an appointment altogether. You can also use the service to request test results, sick notes, referral letters and medical reports.
It’s easy to get started, just try it and you might save yourself time and a journey. Click on this link to try the service .
You can now book a face-to-face appointment with a GP of your choice, currently you will have to wait up to 2 weeks for an appointment.
Your appointment will be booked at either our Blackbrook Site or Victoria Gate Site so please make sure you make a note of the correct location.
You can also ask for a telephone call with a GP if you would prefer that.
If you are unsure which is more appropriate, please ask our fully trained Reception Team.
Nursing & HCA Appointments
When you ring for a Nursing or HCA appointment, please tell the Receptionist what it is for as the Nurses have different specialities and we need to ensure you are booked in with the correct person.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Please ring 01823 259444 or cancel it online
How to Register for Online Services
Once you have completed the above form please come into the surgery bringing with you 2 proofs of ID. One must be either a Driving Licence or passport with your photo on and the other a Proof of address, i.e utility bill or bank statement.
We will then provide you with your unique ACCESS ID number and PIN Registration Letter.
Automated Check-in System
When you arrive for your appointment, please check-in using the touchscreens you will see as you come into the Reception areas at both the Blackbrook and Victoria Gate sites.
You are identified by using a combination of your date of birth, initials and gender. Once you have completed the screen, this confirms your arrival for your appointment.
Our telephone lines (01823 259444) are open from 8.30am to 6.30pm Mon to Fri
Reception opening hours
Monday to Friday between 8.00am and 6.30pm
Victoria Gate Site
Monday to Friday between 8:30 AM and 6 PM
PLEASE NOTE: Calls may be recorded for training and monitoring purposes.
Appointments to see a nurse or health care assistant can be made by the receptionist.
Frequently Asked Questions
Can I only book appointments on the day I ring?
You can now book an appointment that is convenient for you, including if you would like one in several days’ time.
Do I have to ring first thing in the morning to get an appointment?
If you call before 10:30 AM it does help us to plan the day, however, we take routine phone calls until mid-afternoon at the earliest.
Please avoid ringing at 8:30 AM because if everyone rings then, we are unable to answer all the calls.
Will I be seen in person if this is needed?
What if I have problems getting to the phone?
Please let us know if you have difficulty using the phone and we will make special arrangements. If you cannot take a call at work you can ask for an early call from the doctor at 08:00, or usually we can arrange to ring you when you have a break. We also understand that you may not want to discuss personal things if you can be overheard, so let the receptionist know when you first ring if this is the case.
What if I cannot get to the surgery for my appointment during normal opening hours?
We offer a small number of appointments each week for patients who find it difficult getting to the surgery during normal opening hours.
Please note: The Practice will be open for pre-booked appointments only, our phone lines close at 18.30.
What if I would like a chaperone for my appointment?
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Wherever possible we ask that you make this request at the time of booking an appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of your appointment.