Appointments

 

 

Online Consultations

You don’t always need to come into the practice to get our medical expertise. Why not save time and try our new online service. You can input your symptoms online and you will receive a response from the practice- usually that day.

If a request is received within the Online Consultation daily request times, you will either be given advice, directed to other source of support such as the pharmacy, may receive a telephone consultation or if necessary be booked in for an appointment.

You will also have access to reliable and trustworthy self-help generic information 24 hours a day, 7 days a week that may help you to avoid an appointment altogether. You can also use the service to request test results, sick notes, referral letters and medical reports.

It’s easy to get started, just try it and you might save yourself time and a journey. Click on this link to try the service .

Face-to-face appointments

We are still offering routine face-to-face appointments where necessary. Our trained team of Patient Service Advisors will be able to direct you to the most appropriate care.

Please note your appointment will be booked at either our Blackbrook Site or Victoria Gate Site, so please ensure you make a note of the correct location.
Alternatively ‘opt in’ to our texting service and receive a notification about your appointment time, date and location.

If you are asked to come into the surgery for a face-to-face appointment, please ensure that you are wearing a face covering at all times whilst in the building.

These measures are in place to keep you safe during your visit to the surgery.

Telephone appointments

All appointments are now being initially triaged via telephone to reduce face-to-face contact at the practice.

To book an appointment please contact our reception via telephone or Email. Please do not come down to the practice wherever possible.

Please be prepared to tell our Patient Services Team a brief reason for your call so that they can book you in with the most appropriate clinician.

Nursing & HCA Appointments

When you ring for a Nursing or HCA appointment, please tell the Receptionist what it is for as the Nurses have different specialities and we need to ensure you are booked in with the correct person.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Please ring 01823 259444 or cancel it online

How to Register for Online Services

Register for Online Services Self-Referrals

Once you have completed the above form, please come to our Blackbrook site on Lisieux Way bringing with you 2 proofs of ID.

One must be either a driving licence or passport with your photo on and the other a proof of address, for example a utility bill or bank statement.

Upon arriving at the surgery please use the newly installed intercom system to alert a member of reception to your arrival and one of our Patient Service Advisors will promptly come out and assist you.

We will then provide you with your unique ACCESS ID number and PIN Registration Letter.

 

Our telephone lines (01823 259444) are open from 8.30am to 6.30pm Monday to Friday

Reception opening hours

Blackbrook Site

Monday to Friday between 8.00 AM and 6.30 PM

Victoria Gate Site

Monday to Friday between 8:30 AM and 6 PM

PLEASE NOTE: Calls may be recorded for training and monitoring purposes.

Appointments to see a nurse or health care assistant can be made by the receptionist.

Frequently Asked Questions

Can I only book appointments on the day I ring?

You can now book an appointment that is convenient for you, including if you would like one in several days’ time.

Do I have to ring first thing in the morning to get an appointment?

If you call before 10:30 AM it does help us to plan the day, however, we take routine phone calls until mid-afternoon at the earliest.

Please avoid ringing at 8:30 AM because if everyone rings then, we are unable to answer all the calls.

Will I be seen in person if this is needed?

Yes.

What if I have problems getting to the phone?

Please let us know if you have difficulty using the phone and we will make special arrangements. If you cannot take a call at work you can ask for an early call from the doctor at 08:00, or usually we can arrange to ring you when you have a break. We also understand that you may not want to discuss personal things if you can be overheard, so let the receptionist know when you first ring if this is the case.

What if I cannot get to the surgery for my appointment during normal opening hours?

We offer a small number of appointments each week for patients who find it difficult getting to the surgery during normal opening hours.

For more information, please click here

Please note: The Practice will be open for pre-booked appointments only, our phone lines close at 18.30.

What if I would like a chaperone for my appointment?

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Wherever possible we ask that you make this request at the time of booking an appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavor to provide a formal chaperone at the time of your appointment.