Information about pre-booked online appointments

Information to help you book your online appointments

Please find below a guide to the different types of appointments you can now book online.

To make sure that you are booking the correct appointment, please read the information about the type of appointment first.

All appointments booked online will be monitor and if we feel an appointment has been booked incorrectly, we will call you to rearrange it.

When you book any appointment online you will need to include the reason for the appointment.

You will need to Register if you would like to book an appointment online

The different types of appointments you can now book online

Annual Asthma review

• If you have been diagnosed with Asthma you will receive a letter telling you when you are due for your asthma review.
• When you receive this letter, please book into one of the designated appointments 20 minute reviews with our nurse for adults, please note for patients under 16 please phone to book a 30 minute review with our nurse.

Blood test or Blood Pressure

• You can only book a blood test if it has been requested by a Doctor or you are due a medication review.
• This is a 10 minute appointment where the nurse will take you blood pressure and/or blood test.

Cervical Smear Test

• This appointment is only available if you are over 25 and have received a letter inviting you for a Smear Test.
• This is a 20 minute appointment.

Contraceptive pill check

• If you are using the contraceptive pill you will need a 6 monthly review.
• It is best to book this review at least two weeks before you run out of your medication.
• This is a 10 minute appointment with a nurse who will check your weight and blood pressure and discuss how the medication is suiting you.

Annual COPD review

• If you have been diagnosed with COPD you will receive a letter telling that you are due for your annual review, please book into one of the designated appointments.
• This is a 30 minute review with a nurse.

HCA Diabetic Screening

• If you have been diagnosed with diabetes, you will receive a letter telling you that your annual diabetic review is due.
• Before this review, you will need to book in for a diabetic screening appointment when
the HCA will take your blood and test your urine.
• After this appointment, you will need to wait 2 weeks before booking your diabetic review appointment to ensure that all test results are back.

Annual Diabetic Review

• If you have been diagnosed with Diabetes you will get a letter when you are due to come in for a regular check with our diabetic nurse to discuss test results, lifestyle and how to manage your condition.
• Please only use these appointment slots once you have had your HCA Diabetic Screening.

UCP Appointment (Urgent Care Team Appointments)

Please note that you can only make same day UCP Appointments as free appointments are released first thing every day. However, appointments can be booked for another day by telephoning the surgery on 01823 259444.
• This highly qualified team treats patients with acute illnesses, examples of symptoms they can treat include; cold and flu like symptoms, fevers, allergies and sinus infections, earaches, vomiting and diarrhoea, stomach pains, sprains and strains, back pain, insect bites, rashes, skin problems, various joint pains.
• Please note our Urgent Care Team is not able to manage on-going issues or mental health problems.

GP Appointments (Blackbrook site or Victoria Gate site)

• You are able to book to see any of our GPs for any health issues you may have.
• However, if you are suffering with an acute illness, you may get a quicker appointment if you book in with our Urgent Care Team as they have the skills and experience to deal with many conditions.

Telephone Consultation (GP Only)

• You are able to book a telephone consultation with your GP to discuss any health issues you may have.

Eye Problems

• If you have an eye problem we recommend using the ACES Clinic which is based at either Boots Opticians in the High Street or Earlam & Christopher on Bridge Street.
• This is a free NHS service. They have the correct equipment to assess the eye issue and the ability to make recommendations to the GP practice should a prescription be needed.
• The Service covers reduction in vision, Red eye, pain/discomfort in the eyes or eye lids and suspected foreign body in the eye.
• A full list of what they provide and about their service can be found at https://www.somersetccg.nhs.uk/your-health/aces/