Need help with a non-urgent medical or admin request? Contact us online.

Appointments

All online appointments have now been removed from the Patient Access website. This will remain the case for the foreseeable future. However you can still contact us online.

  • Please use our online service. Please do not use this service for serious medical symptoms, in these circumstances call Reception.
  • Reception opening hours – Blackbrook site 8:30am to 6:30pm & Victoria Gate site 8:30am to 6pm
  • Appointments to see a Nurse or Healthcare assistant can be made by the receptionist.

Can another Healthcare Professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.

Appointments

Face-to-face appointments

We are still offering routine face-to-face appointments where necessary. Our trained team of Patient Service Advisors will be able to direct you to the most appropriate care.

Please note your appointment will be booked at either our Blackbrook Site or Victoria Gate Site, so please ensure you make a note of the correct location.
Alternatively ‘opt in’ to our texting service and receive a notification about your appointment time, date and location.

If you are asked to come into the surgery for a face-to-face appointment, please ensure that you are wearing a face covering at all times whilst in the building.

These measures are in place to keep you safe during your visit to the surgery.

Telephone appointments

All appointments are now being initially triaged via telephone to reduce face-to-face contact at the practice.

To book an appointment please contact our reception via telephone or Email. Please do not come down to the practice wherever possible.

Please be prepared to tell our Patient Services Team a brief reason for your call so that they can book you in with the most appropriate clinician.

Nursing & HCA Appointments

When you ring for a Nursing or HCA appointment, please tell the Receptionist what it is for as the Nurses have different specialities and we need to ensure you are booked in with the correct person.

Additional information

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Frequently Asked Questions

Do I have to ring first thing in the morning to get an appointment?

If you call before 10:30 AM it does help us to plan the day, however, we take routine phone calls until mid-afternoon at the earliest.

Please avoid ringing at 8:30 AM because if everyone rings then, we are unable to answer all the calls.

Will I be seen in person if this is needed?

Yes

What if I have problems getting to the phone?

Please let us know if you have difficulty using the phone and we will make special arrangements. If you cannot take a call at work you can ask for an early call from the doctor at 08:00, or usually we can arrange to ring you when you have a break. We also understand that you may not want to discuss personal things if you can be overheard, so let the receptionist know when you first ring if this is the case.

What if I would like a chaperone for my appointment?

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Wherever possible we ask that you make this request at the time of booking an appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavor to provide a formal chaperone at the time of your appointment.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.